Documentation

Troubleshoot tracking and revenue attribution

Start by confirming one pageview and one signed payment event for the correct website. An installed script alone does not prove that events are arriving.

Visits are missing

1. Confirm the Site ID and tracker host in your installed snippet.
2. Visit the production domain, then check the installation-health panel for the latest event.
3. Check the domain allowlist, exclude rules, cookieless setting and workspace usage.
4. Check browser network requests for blocked or failed tracker calls.
5. For SPA navigation, install the script once and verify a route transition.

Payments are missing

Check the provider’s webhook delivery log, correct site URL, signing secret and selected event types. An arbitrary curl payload will fail signature verification. Test with your provider’s signed test facility.

Revenue is unattributed

Verify that checkout metadata carries the visitor/session IDs. Browser blocking, cross-device purchases and missing identity signals can leave a payment unattributed. A payment can be recorded correctly without enough evidence to assign a source.

Need help?

Contact support@analyticfast.com with the site domain, approximate time and redacted error. Do not send signing secrets or customer data.